How would you like your business remembered?
In the property industry the average client is overwhelmed with stunning websites, glossy brochures, and superlative deals. Cutting through the competitive clutter is not easy but smart operators know that small things, such as great thank you gifts, can transform the relationship from business to brilliant...and those who build excellent customer relationships get to use everyone’s favourite four letter word; “SOLD”.
Excellent customer relationships are fundamental to snaring the golden goose of repeat business and referrals.
Ladybird Gifts specialises in the “thank you” gift space and excels in creating gifts for clients in the property sector - builders, developers, real estate agents, buyers agents, funders, retirement villages etc.
We believe that a great gift reflects the giver's understanding of the recipient, whilst simultaneously reflecting the values of the giver.
The right gift is a deposit in the relationship bank - a poor choice can be a withdrawal
Bev, our CEO says...
“Our decision to concentrate on this sector stemmed from our love of building strong, long term relationships with our clients, spending face to face time with them and creating gifts with their clientele and budget in mind. Good “old fashioned” customer service!"
What is the process?
Client Relations Manager, Crown International Holdings Group
The attention to detail “is as critical in creating an exceptional customer experience as it is to outstanding property design”. She recently engaged Ladybird Gifts, a specialist gift supplier for the property market, to design gifts for the V by Crown Group, in Parramatta. Kym says the carefully curated, beautifully presented gifts had a “wow factor that complimented the project and proved to be a huge hit with clients”.
Senior Executive Assistant, Brickworks Limited
Has appointed Ladybird Gifts to design gifts for clients. Lisa believes suitable thank you gifts “support our brand positioning and transform the phrase ‘we value your business’ from a generic marketing mantra into a solid, sincere statement, cementing client loyalty.”
Executive Assistant to Group Managing Director, Elderton Homes
From our initial discussion with Bev, we felt she completely understood the uniqueness and quality we wanted to provide our valued clients. We now engage Ladybird Gifts to provide us with gifts across all of our business. Bev and her team deliver promptly, with beautifully presented items, every time and we couldn’t be happier with the quality and service provided.
Executive Team Assistant, JLL Buyers Advocacy Division
I was first introduced to Bev and the team at Ladybird Gifts in 2015. Right from the very start, at the initial consultation, the passion and professionalism towards their work was clear. The gifts that they create and package are exquisite; I have had nothing but excellent feedback from our clients. I cannot recommend Ladybird Gifts more highly.
Customer Service Manager, Bellmarch Homes
Ladybird Gifts have been an absolute pleasure to work with. Bev and Virginia are always available and happy to meet our sometimes short deadlines. Their gifts have been customised to suit the needs and look of our business, and they are an amazing way for us to say thank you and good bye to all our clients after building their new home with us. These gifts are a special touch, and they certainly are a contributing factor for return business and client referrals. I wouldn’t hesitate in recommending Ladybird Gifts to any business for their gifting needs!
Operations Director/Senior Partner, Bennett Cooney Mackman Real Estate and Development
The team at Ladybird Gifts worked with our team to create settlement gifts which suited our brand, our clientele and our budget. Our clients have been blown away by their gifts, with many commenting on how classy they are. Nothing was ever too much hassle for Bev and Virginia; would highly recommend Ladybird Gifts!
, JGC Constructions
We have been gifting our clients with beautiful Ladybird gifts for a little over 12 months now. Our clients are always thrilled and pleasantly surprised to receive their ladybird gift at the end of our project. Each and every gift is wrapped and boxed flawlessly. I wish I could take credit for the complements we receive from our clients about the gifts. Bravo Bev and team. From our first meeting with Bev, we have received nothing but outstanding service and guidance. Bev took the time to discuss what we do as a company, what services we provide to our clients and happily matched the perfect gifts for us. Nothing we ask for is ever too much trouble or too last minute. We are grateful to have found Bev, as she is a complete treasure.
Director, Sheppard Management Group
The service provided by Bev and her team, combined with the gift selection, quality and delivery is outstanding. We had an overwhelmingly positive response from our clients and the gifts helped to further cement our strong business relationship Ladybird Gifts took one extra thing off our busy “to do list”. We value their attention to detail and exceptional customer service skills
Sales Manager, HammndGrove and Miranda, HammondCare
My gratitude Bev, yet again, for guiding me to just the perfect gift for our next stage of incoming residents. Overwhelmingly the response was one of appreciation for such beautiful gifts presented so tastefully and stylishly in our HammondCare colours.
Managing Director, Enfold
I have been very impressed with the speed of service and quality of the items I've purchased from Ladybird Gifts. Bev is a pleasure to work with and is very attentive to our needs and helpful in finding us unique client gifts.
Sales Representative, Rowley Estate Agents - Dulwich Hill
I would like to thank Ladybird Gifts for the gifts they prepare for us to give to our clients when they buy or sell a property. Bev works within our budget and their presentation is always meticulous We often get comments from our clients on the quality of the gifts. Thanking our clients has proved to be a real WOW for them and for our business. Thanks again Bev for all your support
CEO, Foundation Capital
Having a presence in both the development and finance industry, Foundation Capital has been exposed to many client retention and appreciation channels. Ladybird Gifts has proved to be the best solution for these services. They deliver as promised, on time and our clients are amazed at the gifts “we” have sent them. This program has increased our referrals and also generated repeat business from clients who feel valued and appreciated
Client retention and customer referrals are a pivotal part of my business. Working with Bev and Ladybird Gifts is a seamless, fast and easy process. My customers are always so grateful and appreciative on receiving their gifts and Bev and her team are always super-efficient in processing my orders. A wonderfully reliable and trustworthy service. Anyone looking for a gift service with a WOW factor, look no further.
Client Services Manager, Simple Property Investment
Bev and her team at Ladybird Gifts have been providing our clients with gifts for many years now. Their gifts are high quality and beautifully presented which ensures our clients feel as special as they are, especially when they have achieved their goals. Ladybird Gifts are lovely to work with and very professional. We highly recommend this service for a unique and premium way to wow your clients.
Give your clients something to talk about! Contact Ladybird Gifts for a Complimentary Consultation
Charities we support
Feature articles, tips, news and other resources from Ladybird Gifts
Giving for a Great Return
12 September 2016
Standing at the lift on a way to a networking function, I notice the laptop bag the lady next to me is carrying. It’s the perfect size with plenty of room, in delicious red, streamlined but stylish. Read more...
Gift giving: A taxing task
26 July 2016
Let's talk about the tax implications of gifts for staff and business connections. Google the ATO on this and you will get pages of information guaranteed to solve any insomnia issues you may have. So to make understanding this a little less taxing (forgive the pun...couldn’t resist), we have created a ready reckoner. Read more...
You shouldn't have! The Good, the Bad and the Ugly of Gift Giving
8 May 2016
Unsuitable gifts can be a source of great amusement. However, gift gaffes can sometimes be no laughing matter. And the more important the relationship, the greater the potential for a seriously ugly situation. The right gift is a deposit in the relationship bank; a poor choice can be a withdrawal. Read more...
Shhhhhh, I’m networking: The art of skillful engagement
7 March 2016
I have learned that networking is more than just business card distribution and “meet and greet”. Successful networking is an art. You need the proper knowledge, tools and guidance in order to build connections and maximise your outcomes. Experience has taught me many things, some harder to adopt than others. Allow me to share the main elements. Read more...
Our Clients Include
Delivery and Shipping
Orders will not be dispatched by Ladybird Gifts Pty Ltd until payment is made in full and the funds are cleared.
Courier costs are calculated at the time of checkout
We can arrange same day delivery to Sydney Metro and Express delivery to anywhere in Australia. Extra costs will apply.
Additional freight charges may be incurred for multiple orders /heavy / bulky deliveries. In the case of bulky or heavy items or delivery to South Australia, Northern Territory, Western Australia, Tasmania, regional and remote areas, additional freight may apply and customers will be contacted to confirm charges prior to dispatch of their order
Orders are usually despatched within 24 hours of receipt
Delivery times vary depending on destination (See table below)
We cannot guarantee same day or next day delivery. Once the gift leaves our premises any delays in the gift being delivered are out of our control
Couriers attempt to deliver between 8.00am and 5.30pm Monday to Friday ONLY. No deliveries are made on weekends or public holidays. Please ensure that the address provided is the most appropriate for these hours. Please supply a contact phone number where possible
Workplace addresses are highly recommended in the event that the recipient regularly works office hours. Please note that should the intended recipient not be available, the parcel shall be signed by reception or the mail room.
Please enter all delivery details carefully. Inaccurate or misspelt delivery information often results in delays in delivery. Should re-delivery be required, an additional charge will be incurred.
Gifts that are going to remote areas can incur additional delivery charges. Please note, we cannot accept a specified delivery time (e.g. 3.00pm). If the delivery address is a hospital and the recipient is discharged before delivery is made the recipient can then arrange a suitable day for re-delivery which will incur an extra charge to the purchaser.
Ladybird Gifts is not responsible for the gift delivery. We believe that we have employed excellent delivery companies who will endeavour to provide you with the best attention to care and speediness of service. However, there may be times when despite their best efforts, gifts are delayed in the delivery process.
All cancellation of gift orders must be made within 48 hours prior to delivery. We do not accept cancellations under any circumstances once the gift has left our premises. Whilst we endeavour to deliver by the date requested, this is not always possible due to unforeseen circumstances. Late delivery does not constitute a failure of our agreement, and does not entitle cancellation of an order.Click here for full Terms & Conditions
|Pick up from Ladybird Gifts||No Charge|
|Penrith /Blue Mountains||$25|
|All Regional Addresses||TBA|