How would you like your business remembered?
In the property industry the average client is overwhelmed with stunning websites, glossy brochures, and superlative deals. Cutting through the competitive clutter is not easy but smart operators know that small things, such as great thank you gifts, can transform the relationship from business to brilliant...and those who build excellent customer relationships get to use everyone’s favourite four letter word; “SOLD”.
Excellent customer relationships are fundamental to snaring the golden goose of repeat business and referrals.
Ladybird Gifts specialises in the “thank you” gift space and excels in creating gifts for clients in the property sector - builders, developers, real estate agents, buyers agents, funders, retirement villages etc.
We believe that a great gift reflects the giver's understanding of the recipient, whilst simultaneously reflecting the values of the giver.
The right gift is a deposit in the relationship bank - a poor choice can be a withdrawal
Bev, our CEO says...
“Our decision to concentrate on this sector stemmed from our love of building strong, long term relationships with our clients, spending face to face time with them and creating gifts with their clientele and budget in mind. Good “old fashioned” customer service!"
What is the process?
Client Relations Manager, Crown International Holdings Group
The attention to detail “is as critical in creating an exceptional customer experience as it is to outstanding property design”. She recently engaged Ladybird Gifts, a specialist gift supplier for the property market, to design gifts for the V by Crown Group, in Parramatta. Kym says the carefully curated, beautifully presented gifts had a “wow factor that complimented the project and proved to be a huge hit with clients”.
Senior Executive Assistant, Brickworks Limited
Has appointed Ladybird Gifts to design gifts for clients. Lisa believes suitable thank you gifts “support our brand positioning and transform the phrase ‘we value your business’ from a generic marketing mantra into a solid, sincere statement, cementing client loyalty.”
Executive Assistant to Group Managing Director, Elderton Homes
From our initial discussion with Bev, we felt she completely understood the uniqueness and quality we wanted to provide our valued clients. We now engage Ladybird Gifts to provide us with gifts across all of our business. Bev and her team deliver promptly, with beautifully presented items, every time and we couldn’t be happier with the quality and service provided.
Executive Team Assistant, JLL Buyers Advocacy Division
I was first introduced to Bev and the team at Ladybird Gifts in 2015. Right from the very start, at the initial consultation, the passion and professionalism towards their work was clear. The gifts that they create and package are exquisite; I have had nothing but excellent feedback from our clients. I cannot recommend Ladybird Gifts more highly.
Customer Service Manager, Bellmarch Homes
Ladybird Gifts have been an absolute pleasure to work with. Bev and Virginia are always available and happy to meet our sometimes short deadlines. Their gifts have been customised to suit the needs and look of our business, and they are an amazing way for us to say thank you and good bye to all our clients after building their new home with us. These gifts are a special touch, and they certainly are a contributing factor for return business and client referrals. I wouldn’t hesitate in recommending Ladybird Gifts to any business for their gifting needs!
Operations Director/Senior Partner, Bennett Cooney Mackman Real Estate and Development
The team at Ladybird Gifts worked with our team to create settlement gifts which suited our brand, our clientele and our budget. Our clients have been blown away by their gifts, with many commenting on how classy they are. Nothing was ever too much hassle for Bev and Virginia; would highly recommend Ladybird Gifts!
, JGC Constructions
We have been gifting our clients with beautiful Ladybird gifts for a little over 12 months now. Our clients are always thrilled and pleasantly surprised to receive their ladybird gift at the end of our project. Each and every gift is wrapped and boxed flawlessly. I wish I could take credit for the complements we receive from our clients about the gifts. Bravo Bev and team. From our first meeting with Bev, we have received nothing but outstanding service and guidance. Bev took the time to discuss what we do as a company, what services we provide to our clients and happily matched the perfect gifts for us. Nothing we ask for is ever too much trouble or too last minute. We are grateful to have found Bev, as she is a complete treasure.
Director, Sheppard Management Group
The service provided by Bev and her team, combined with the gift selection, quality and delivery is outstanding. We had an overwhelmingly positive response from our clients and the gifts helped to further cement our strong business relationship Ladybird Gifts took one extra thing off our busy “to do list”. We value their attention to detail and exceptional customer service skills
Sales Manager, HammndGrove and Miranda, HammondCare
My gratitude Bev, yet again, for guiding me to just the perfect gift for our next stage of incoming residents. Overwhelmingly the response was one of appreciation for such beautiful gifts presented so tastefully and stylishly in our HammondCare colours.
Managing Director, Enfold
I have been very impressed with the speed of service and quality of the items I've purchased from Ladybird Gifts. Bev is a pleasure to work with and is very attentive to our needs and helpful in finding us unique client gifts.
Sales Representative, Rowley Estate Agents - Dulwich Hill
I would like to thank Ladybird Gifts for the gifts they prepare for us to give to our clients when they buy or sell a property. Bev works within our budget and their presentation is always meticulous We often get comments from our clients on the quality of the gifts. Thanking our clients has proved to be a real WOW for them and for our business. Thanks again Bev for all your support
CEO, Foundation Capital
Having a presence in both the development and finance industry, Foundation Capital has been exposed to many client retention and appreciation channels. Ladybird Gifts has proved to be the best solution for these services. They deliver as promised, on time and our clients are amazed at the gifts “we” have sent them. This program has increased our referrals and also generated repeat business from clients who feel valued and appreciated
Client retention and customer referrals are a pivotal part of my business. Working with Bev and Ladybird Gifts is a seamless, fast and easy process. My customers are always so grateful and appreciative on receiving their gifts and Bev and her team are always super-efficient in processing my orders. A wonderfully reliable and trustworthy service. Anyone looking for a gift service with a WOW factor, look no further.
Client Services Manager, Simple Property Investment
Bev and her team at Ladybird Gifts have been providing our clients with gifts for many years now. Their gifts are high quality and beautifully presented which ensures our clients feel as special as they are, especially when they have achieved their goals. Ladybird Gifts are lovely to work with and very professional. We highly recommend this service for a unique and premium way to wow your clients.