FAQs
Covid-19
Ladybird Gifts are conducting “business as usual”
We have implemented all the NSW Health and Federal Orders regarding safety, hygiene and distancing measures required for our staff and customers in our office and warehouse.
Our courier services all have measures in place to protect their staff and customers.
Our same day delivery partners TNT have implemented the same contactless delivery measures throughout their operation
A signature is no longer required as proof of delivery. The courier will note the recipient’s name and add this to their documentation. If no one is available to accept the delivery, the parcel will be left in what is deemed by the courier to be a “safe place” at the premises. If there is no deemed “safe place” a calling card will be left with instructions on how to arrange re-delivery. Ladybird Gifts accepts no responsibility once tracking shows that the parcel has been delivered. Photo evidence is not required as substantiation of delivery confirmation
Government legislation in relation to COVID-19 changes daily and is reassessed regularly. We are working within the NSW directives to ensure that we are able to fulfil all orders as quickly as possible.
Should we encounter a COVID related situation and be directed by NSW Health Orders that impact Ladybird Gifts and our resulting ability to facilitate and despatch our client’s gifts and/or their delivery, we cannot be held responsible in any way whatsoever. We will always endeavour to do our best to resolve any issues in a speedy and timely manner to avoid delays
How to order
Call us…
We love speaking to our new and existing clients and are always happy to help!
Please give us a call on 0407 206 217 between 9am and 5pm – Monday to Friday
Send us an email..
Please send your order to admin@ladybirdgifts.com.au
One of our Ladybird Gifts “elves” will respond to your email as soon as possible.
We will review your order, calculate shipping and email your invoice to you for payment.
We accept Visa, Mastercard, American Express and Direct Debit payments, however we will need to receive the cleared funds in our account prior to dispatch of your order.
When you place your order with Ladybird Gifts you agree to be bound by and comply with our Terms and Conditions (Click here for full Terms & Conditions)
Delivery
Courier costs are calculated at the time of ordering and will be shown on your invoice. Ladybird Gifts will not despatch any gifts until payment is made in full and the funds have cleared.
Please note that due to the current demand on courier services around Australia and air freight availability, there may be delays with delivery. We are processing orders as quickly as possible but can potentially run into delays once your order has left our warehouse and been collected by the couriers.
If you have any queries, please call us on 0407 206 217 between 9am to 5pm or email us on admin@ladybirdgifts.com.au
| Destination | Estimated Cost (incl GST) | Estimated Timeframe |
|---|---|---|
| Sydney Metro (up to 20kg) | $16.50 | Next Day |
| Wollongong / Central Coast / Blue Mountains / Penrith / Hunter Valley / Newcastle (up to 20kg) | $25 | 1-2 days |
| Melbourne Metro (up to 5kg) | $30 | 1-2 days |
| VIC Regional (up to 5kg) | $35 | 2-3 days |
| ACT (up to 5kg) | $30 | 1-2 days |
| SA Metro (up to 5kg) | $35 |
1-2 days 2-3 days |
| QLD (up to 5kg) | $35 | 1-2 days |
| TAS / WA Metro (up to 5kg) | $40 | 3-5 days |
| Regional addresses and Northern Territory | TBA | TBA |
Delivery Australia Wide
We can arrange delivery Australia wide. Extra costs apply.
We cannot guarantee delivery timeframes. Once the gift leaves our premises any delays are unfortunately out of our control.
Delivery to PO Boxes
We are unfortunately unable to deliver to PO Boxes.
Helpful Notes
Our couriers will attempt to deliver between 8.00am and 5.00pm Monday to Friday. No deliveries are made on weekends or public holidays. Please ensure that the address provided is the most appropriate for these hours. Workplace addresses are highly recommended.
It is essential for you to supply a contact phone number for our couriers
Please enter all delivery details carefully. Inaccurate or misspelt delivery information often results in delays in delivery. Should re-delivery be required, an additional charge will be incurred. If you wish to correct your delivery address or contact details prior to your order being dispatched, please contact us and we will do our best to assist
Please note, we cannot accept requests for specified delivery times.
Ladybird Gifts is not responsible for the gift delivery. We believe that we employ excellent delivery companies who endeavour to provide the best attention to care and speediness of service. However, there may be times when despite their best efforts, gifts are delayed in the delivery process.
Cancellations
We do not accept cancellations under any circumstances once your order has been sent to our warehouse for fulfilment.
Whilst we endeavour to deliver by the date requested, this is not always possible due to unforeseen circumstances. Late delivery does not constitute a failure of our agreement and does not entitle cancellation of an order or the issue of a refund.
Delivery Mishaps
In the unfortunate (and rare) event that a gift has been damaged through the delivery process, please contact us to discuss how we can help. We reserve the right to request images of the damage to the gift hamper.
For further information and details, please see our Privacy Policy and Terms and Conditions
Alcohol Disclaimer
WARNING: Under the Liquor Control Reform Act 1998 it is an offence for persons under the age of 18 to purchase or receive any gift box containing alcohol products. Proof of identification may be requested. Submission of orders indicates that the sender acknowledges all recipients of gift boxes containing alcohol are over 18 years old.