FAQs

Covid-19

Ladybird Gifts are conducting “business as usual”

We have implemented all the safety, hygiene and distancing measures required for our staff and customers in our office and warehouse.

Our courier services all have measures in place to protect their staff and customers. At this time, a signature will no longer be required for a delivery, the courier will note the recipient’s name and add this to their documentation. If no one is available to accept the delivery, the parcel will be left in a safe place at the premises. If there is no deemed “safe place” a calling card will be left with instructions on how to arrange re-delivery

Our same day delivery partners TNT have implemented the same contactless delivery measures throughout their operation

Please note that due to the current demand on courier services around Australia and air freight availability, there may be delays with delivery. We are processing orders as quickly as possible but can potentially run into delays once your order has left our warehouse and been collected by the couriers.

If you have any queries, please call us on 02 9629 1073 between 9am to 5pm Monday to Friday  or email us at info@ladybirdgifts.com.au

How to order

Via our website…

You may place your order via our secure online platform.

We will review your order, calculate shipping and email your invoice to you for payment.

We accept Visa, Mastercard, American Express and Direct Debit payments, however we will need to receive the funds into our account prior to dispatch of your order.

Call us…

We love speaking to our new and existing clients and are always happy to help!

Please give us a call on 02 9629 1073 or 0407 206 217 between 9am and 5pm – Monday to Friday

 

Send us an email..

Please send your order to orders@ladybirdgifts.com.au

One of our Ladybird Gifts “elves” will respond to your email as soon as possible.

When you place your order with Ladybird Gifts you agree to be bound by and comply with our Terms and Conditions (Click here for full Terms & Conditions)

Delivery

Courier costs are calculated at the time of ordering and will be shown on your invoice. Ladybird Gifts will not despatch any gifts until payment is made in full and the funds have cleared.

Costs and Timeframes

Charges quoted are per item if delivered to different addresses. 

Additional freight charges may be incurred for multiple orders / heavy / bulky deliveries

In these cases, customers will be contacted to confirm charges prior to dispatch of their order

Destination Estimated Cost (incl GST) Estimated Timeframe
Sydney Metro (up to 20kg) $16.50 Next Day
Wollongong / Central Coast / Blue Mountains / Penrith / Hunter Valley / Newcastle (up to 20kg) $25 1-2 days
Melbourne Metro (up to 5kg) $30 1-2 days
VIC Regional (up to 5kg) $35 2-3 days
ACT (up to 5kg) $30 1-2 days
SA Metro (up to 5kg) $35 1-2 days
2-3 days
QLD (up to 5kg) $35 1-2 days
TAS / WA Metro (up to 5kg) $40 3-5 days
Regional addresses and Northern Territory TBA TBA

Same day delivery to Sydney Metro

We can arrange same day delivery to Sydney Metro. Extra costs will apply.

Orders placed before 10am (Sydney AEST) Monday to Friday (excluding public holidays) will be delivered by 5:30pm on the same day. Orders placed on weekends or public holidays will be delivered between 9am and 5:30pm the next business day.

Express delivery Australia Wide

We can arrange Express delivery Australia wide. Extra costs will apply. 

Orders placed before 10am (Sydney AEST) Monday to Friday (excluding public holidays) will be despatched with our courier the same afternoon. Orders placed on weekends or public holidays will be despatched the next business day. Delivery time frames will vary according to remoteness of destination.

We cannot guarantee delivery timeframes. Once the gift leaves our premises any delays are unfortunately out of our control.

Delivery to PO Boxes

We are unfortunately unable to deliver to PO Boxes.

 

Helpful Notes

Our couriers will attempt to deliver between 8.00am and 5.00pm Monday to Friday. No deliveries are made on weekends or public holidays. Please ensure that the address provided is the most appropriate for these hours. Workplace addresses are highly recommended.

Please supply a contact phone number and email address where possible.

Please enter all delivery details carefully. Inaccurate or misspelt delivery information often results in delays in delivery. Should re-delivery be required, an additional charge will be incurred. If you wish to correct your delivery address or contact details prior to your order being dispatched, please contact us and we will do our best to assist

Please note, we cannot accept a request for a specified delivery time (e.g. 3.00pm).

If the delivery address is a hospital and the recipient is discharged before delivery, an additional charge will be made for redirection to the new address.

Ladybird Gifts is not responsible for the gift delivery. We believe that we employ excellent delivery companies who endeavour to provide the best attention to care and speediness of service. However, there may be times when despite their best efforts, gifts are delayed in the delivery process.

Cancellations

We do not accept cancellations under any circumstances once your order has been sent to our warehouse for fulfilment.  

Whilst we endeavour to deliver by the date requested, this is not always possible due to unforeseen circumstances. Late delivery does not constitute a failure of our agreement and does not entitle cancellation of an order or the issue of a refund.

Delivery Mishaps

In the unfortunate (and rare) event that a gift has been damaged through the delivery process, please contact us to discuss how we can help. We reserve the right to request images of the damage to the gift hamper.

For further information and details, please see our Privacy Policy and Terms and Conditions

Alcohol Disclaimer

WARNING: Under the Liquor Control Reform Act 1998 it is an offence for persons under the age of 18 to purchase or receive any gift box containing alcohol products. Proof of identification may be requested. Submission of orders indicates that the sender acknowledges all recipients of gift boxes containing alcohol are over 18 years old.