TERMS & CONDITIONS

All stock is subject to availability.

All gift prices quoted include GST. Prices are correct at time of purchase but are subject to change without notice.

Please allow 2 to 3 working days for delivery. This may however take longer for remote areas.

Ladybird Gifts Pty Ltd aims to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that every website is completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions after an order has been submitted and to change or update information at any time without prior notice. We sincerely apologise for any inconvenience this may cause.

Ladybird Gifts Pty Ltd is not responsible for any items that are out of stock or are discontinued while displayed online.

Small details and colours may vary from those shown on our website. The quality of your computer monitor will determine the quality of the resolution of images on our website and we do not guarantee that the colours seen on your screen are exact matches with the actual product colours.

Gift Boxes

If any advertised item is unavailable due to circumstances beyond our control, an item of similar value will be substituted.

Age and Identification. As some of our gift boxes may contain alcohol, persons under the age of 18 are not permitted to purchase or receive any gift box containing alcohol products. Proof of identification may be requested. Submission of orders indicates that the sender acknowledges all recipients of gift boxes containing alcohol are over 18 years old.

Delivery & Shipping

Orders will not be dispatched by Ladybird Gifts Pty Ltd until payment is made in full and the funds are cleared.

Additional freight charges may be incurred for heavy / bulky deliveries. In the case of bulky items or delivery to South Australia, Northern Territory, Western Australia, Tasmania, regional and remote areas, customers will be contacted to confirm charges prior to dispatch of their order

Ladybird Gifts Pty Ltd believes that we use reliable delivery companies who will endeavour to provide you with the best care and service, but there may be times when despite their best efforts, gifts are delayed in the delivery process. For this reason our delivery times can be our best estimate only. Late delivery does not constitute a failure of our agreement, nor does it entitle you to cancel an order.

Our couriers generally make deliveries between 8.00am and 5.30pm on Mondays to Fridays. No deliveries are made on weekends or public holidays. Please ensure that the address provided is the most appropriate for these hours. Workplace addresses are highly recommended in the event that the recipient regularly works office hours. Please note that, should the intended recipient not be available, the parcel may be signed for by other staff or the mail room. If instructed, the courier may leave the order with a neighbour or in a safe place.  If the courier deems it unsafe to leave the parcel, a calling card will be left for the recipient to contact the courier to arrange a suitable day for re-delivery. Should this service incur an additional delivery charge, the recipient agrees that he/she is liable for this cost.

Please ensure all delivery details are correct. Inaccurate or misspelt delivery information often results in delays in delivery. Should re-delivery be required and an additional charge is incurred by Ladybird Gifts Pty Ltd, you will be responsible for the payment of this charge.

It is the customer’s responsibility to notify Ladybird Gifts Pty Ltd if an order does not arrive. Once you notify us, we will lodge an enquiry with the courier company to ensure delivery occurs as soon as possible.

Cancellations

If you wish to cancel an order, please contact us immediately via email or phone. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Ladybird Gifts Pty Ltd does not accept cancellations under any circumstances once the gift has left our premises.

Returns & Refunds Policy

Ladybird Gifts Pty Ltd endeavours to keep our customers 100% satisfied at all times. If you are dissatisfied with the product you have received, please contact us to discuss.

All gifts are packed with care and individually checked prior to dispatch – if a product is delivered damaged, please notify us immediately. 

Warning

Please be aware that while we take every reasonable care when despatching goods to you, we accept no responsibility whatsoever for any loss and/or damage during transit. It is strongly recommended that you effect suitable insurance protection for such a risk

Claims for short deliveries and any missing parcels must be noted on the delivery docket prior to signing so the courier company is also advised in writing at time of delivery. 

All claims must be received in writing within 48 hours of receipt of your goods.

It is essential to include a copy of your order with your return.

Please return your damaged product, using a courier or an insured delivery service eg Australia Post Registered Mail (with receipted signature), for your own protection.

If we have agreed to exchange or process a refund for an undamaged product, you are responsible for the freight costs and we must receive the goods back in our office in the original, unopened packaging within 14 days.

We do not refund for incorrect choice, but may, at our discretion issue a credit voucher

Goods sold as stock clearance or on sale will not be accepted for return

Ladybird Gifts Pty Ltd will apply a processing fee for exchanged items and the refund/credit value excludes shipping and handling charges If we have sent you the incorrect product, we will be happy to refund both the product and freight charge

Disclaimer

Ladybird Gifts Pty Ltd cannot be held responsible for any injuries, loss or damage sustained by the use of any of our products. It is the user’s responsibility to ensure the products are suitable for their requirements. We will not accept any liability for any loss or damage arising from items lost, stolen or damaged after delivery has occurred. This includes loss or damage resulting from delivery to unattended addresses where the sender has opted to have the gift left at the premises if no one is home.